FAQs

Vitamin C Serum & Ascorbic Acid Complex:

Q: Is tingling or redness normal when using this product?
Q: How much can I use?
Q: If I use it twice a day will I get better results?
Q: Can I use this if I have Rosacea?
Q: Can I use this if I’m pregnant?
Q: Will using this cause me to break out?
Q: Is this safe to use with my other skin care products?
Q: Will this interfere with any oral or topical medications I am using?
Q: Can I use this if I have acne?
Q: I don’t like the smell of the Ascorbic Acid Complex. Can I just use the Serum alone?
Q: I am running out of the Ascorbic Acid Powder before my Vitamin C Serum. Is this normal?

Super Moisturizer:

Q: Can I use this if I’m pregnant?
Q: Will using this cause me to break out?
Q: Will this interfere with any oral or topical medications I am using?
Q: Is this safe to use with my other skin care products?

Skin Calming Moisturizer:

Q: Can I use this if I’m pregnant?
Q: Will this interfere with any oral or topical medications I am using?
Q: Will using this cause me to break out?
Q: Is this safe to use with my other skin care products?
Q: Can I use this if I have acne?
Q: Is it normal to experience flushing with this product?

Spot Gel:

Q: Can I use this if I’m pregnant?
Q: Will this interfere with any oral or topical medications I am using?
Q: Will using this cause me to break out?
Q: Is this safe to use with my other skin care products?
Q: Is tingling or redness normal when using this product?

Dryness 9-1-1 Cream:

Q: Is this cream safe to use on children?
Q: Is stinging or redness normal when using this product?
Q: Can I use this if I’m pregnant?
Q: Will this interfere with any oral or topical medications I am using?
Q: Is this safe to use with my other skin care products?

Grand Design Packaging:

Q: I am having trouble getting the product to come out of the pump?
Q: How should I store my product?
Q: I lost my scoop for my Ascorbic Acid. How much should I be using?
Q: I tipped over my jar of Ascorbic Acid. Is it okay to still use?
Q: My pump stopped working halfway into using it.

Grand Design Brand Overview:

Q: Can I use my products after the expiration date?
Q: Are your products tested on animals?
Q: Do you have travel size containers?
Q: Are your products Gluten Free?
Q: Are your products Lactose Free?
Q: Do your products contain Sulfates?
Q: Do your products contain Parabens?
Q: Do your products contain Phthalates?
Q: Do your products contain fragrance?
Q: Do your products contain dyes?
Q: Do you offer wholesale pricing?

Vitamin C Serum & Ascorbic Acid Complex:

Q: Is tingling or redness normal when using this product? It is not uncommon to experience mild tingling or redness when first using a Vitamin C product. Start with the minimal amount and gradually increase it. Discontinue use if prolonged redness or irritation occur. If itching, hives, rash, or burning occurs discontinue use and consult your healthcare professional. A test patch is always recommended.

Q: How much can I use? One level scoop is recommended for optimal benefits. If your skin is tolerant, you can use up to one heaping scoop. A test patch is always recommended.

Q: If I use it twice a day will I get better results? Once daily, preferably in the morning, is ideal for maximum daily absorption. Using it twice a day is unnecessary and can increase the risk of sensitization and irritation.

Q: Can I use this if I have Rosacea? Yes. In fact, Vitamin C may help strengthen the weakened blood vessels associated with Rosacea. However, those with Rosacea or any compromised skin condition may be more sensitive to this product initially. It is recommended to use this product minimally and gradually increase the amount. If prolonged irritation occurs discontinue use. A test patch is always recommended.

Q: Can I use this if I’m pregnant? While we strive to use the best and most safe ingredients possible, we recommend consulting a licensed healthcare professional before using any new product if you are pregnant or nursing.

Q: Will using this cause me to break out? As each individual and their skin is unique; we cannot determine how each person will respond. However, it is not uncommon to experience a mild skin disruption when incorporating any new skin care product. As many of our products are active, it is recommended to incorporate the product slowly to allow your skin to gradually acclimate. A test patch is always recommended.

Q: Is this safe to use with my other skin care products? We cannot determine how this product will react in combination with any additional skincare products that you may be using. However, it is safe to use in conjunction with each of our Grand Design products. A test patch is always recommended.

Q: Will this interfere with any oral or topical medications I am using? While we strive to use the best and most safe ingredients possible, we recommend consulting a licensed healthcare professional before using this product if you have any concerns about any topical or oral medications you may be taking. A test patch is always recommended.

Q: Can I use this if I have acne? Yes. In fact, using this product on a regular basis may help to improve many of the symptoms associated with acne. However, as each individual and their skin responds differently, we recommend starting slowly and gradually acclimating your skin to the product. A test patch is always recommended. Discontinue if symptoms become worse.

Q: I don’t like the smell of the Ascorbic Acid Complex. Can I just use the Serum alone? Yes. You can use the serum alone. However, our unique formula is based on the cohesion of using the two products together. Using one without the other will not give you optimal benefits.

Super Moisturizer:

Q: Can I use this if I’m pregnant? While we strive to use the best and most safe ingredients known we recommend consulting a licensed healthcare professional before using any new product if you are pregnant or nursing.

Q: Will using this cause me to break out? As each individual and their skin is unique; we cannot determine how each person will respond. However, it is not uncommon to experience a mild skin disruption when incorporating any new skin care product. It is recommended to incorporate the product slowly to allow your skin to gradually acclimate. A test patch is always recommended.

Q: Will this interfere with any oral or topical medications I am using? While we strive to use the best and most safe ingredients possible, we always recommend consulting a licensed healthcare professional before using this product if you have any concerns about any topical or oral medications you may be taking. A test patch is always recommended.

Q: Is this safe to use with my other skin care products? We cannot determine how this product will react in combination with any additional skincare products that you may be using. However, it is safe to use in conjunction with each of our Grand Design products. A test patch is always recommended before proceeding with use.

Skin Calming Moisturizer:

Q: Can I use this if I’m pregnant? While we strive to use the best and most safe ingredients known we recommend consulting a licensed healthcare professional before using any new product if you are pregnant or nursing.

Q: Will this interfere with any oral or topical medications I am using? While we strive to use the best and most safe ingredients possible, we always recommend consulting a licensed healthcare professional before using this product if you have any concerns about any topical or oral medications you may be taking. A test patch is always recommended.

Q: Will using this cause me to break out? As each individual and their skin is unique; we cannot determine how each person will respond. However, it is not uncommon to experience a mild skin disruption when incorporating any new skin care product. It is recommended to incorporate the product slowly to allow your skin to gradually acclimate. A test patch is always recommended.

Q: Is this safe to use with my other skin care products? We cannot determine how this product will react in combination with any additional skincare products that you may be using. However, it is safe to use in conjunction with each of our Grand Design products. A test patch is always recommended before proceeding with use.

Q: Can I use this if I have acne? Yes. In fact, using this product on a regular basis may help to improve many of the symptoms associated with acne. However, as each individual and their skin responds differently, we recommend starting slowly and gradually acclimating your skin to the product. A test patch is always recommended. Discontinue if symptoms become worse

Q: Is it normal to experience flushing with this product? It is not uncommon to experience mild flushing when first using this product. It contains a natural from of Niacinimide which can cause mild flushing in some individuals. Start slowly and gradually acclimate your skin to the product. A test patch is always recommended. If prolonged redness or irritation occur discontinue use immediately.

Spot Gel:

Q: Can I use this if I’m pregnant? While we strive to use the best and most safe ingredients known we recommend consulting a licensed healthcare professional before using any new product if you are pregnant or nursing.

Q: Will this interfere with any oral or topical medications I am using? While we strive to use the best and most safe ingredients possible, we recommend consulting a licensed healthcare professional before using this product if you have any concerns about any topical or oral medications you may be taking. A test patch is always recommended before proceeding with use.

Q: Will using this cause me to break out? As each individual and their skin is unique; we cannot determine how each person will respond. However, it is not uncommon to experience a mild skin disruption when incorporating any new skin care product. It is recommended to incorporate the product slowly to allow your skin to gradually acclimate. A test patch is always recommended.

Q: Is this safe to use with my other skin care products? We cannot determine how this product will react in combination with any additional skincare products that you may be using. However, it is safe to use in conjunction with each of our Grand Design products. A test patch is always recommended before proceeding with use.

Q: Is tingling or redness normal when using this product? As this is an active product, it is not uncommon to experience mild tingling or redness when first using this product. Start with the minimal amount and gradually increase it. Discontinue use if prolonged redness or irritation occur. If itching, hives, rash, or burning occurs discontinue use and consult your healthcare professional. A test patch is always recommended.

Dryness 9-1-1 Cream:

Q: Is this cream safe to use on children? While we strive to use the best and most safe ingredients possible, we always recommend consulting a licensed healthcare professional before using on children. A test patch is always recommended before proceeding with use.

Q: Is stinging or redness normal when using this product? Mild stinging and/or redness is not uncommon when first using this product; especially when being used for any compromised skin conditions. As the barrier gradually builds up and your skin becomes more acclimated to the product, any irritation should be alleviated. If itching, hives, rash, or burning occurs discontinue use and consult your healthcare professional. A test patch is always recommended. Discontinue if symptoms become worse.

Q: Can I use this if I’m pregnant? While we strive to use the best and most safe ingredients known we always recommend consulting a licensed healthcare professional before using any new product if you are pregnant or nursing.

Q: Will this interfere with any oral or topical medications I am using? While we strive to use the best and most safe ingredients possible, we always recommend consulting a licensed healthcare professional before using this product if you have any concerns about any topical or oral medications you may be taking. A test patch is always recommended before proceeding with use.

Q: Is this safe to use with my other skin care products? We cannot determine how this product will react in combination with any additional skincare products that you may be using. However, it is safe to use in conjunction with each of our Grand Design products. A test patch is always recommended before proceeding with use.

Grand Design Packaging:

Q:I am having trouble getting the product to come out of the pump? Through shipping, the product can sometimes settle. It is helpful to prime the pump of any new product. Directions: With the cap on, tap the bottle with firm pressure (cap side up) into the palm of your hand. Tap 3-5 times. This can help to prime the pump for dispensing. Do not shake.

Q:How should I store my product? Each of our products should be stored in a dry, cool or room temperature, environment. Exposure to heat may cause the product to oxidize and lose its efficacy.

Q: I lost my scoop for my Ascorbic Acid. How much should I be using? Our packaged scoop is dosed at an exact amount for optimal absorption. It is important you are using the correct amount for maximum benefit. If you need to order additional scoops you can do so at our website  www.GrandDesignSkinCare.com. 

Q:I tipped over my jar of Ascorbic Acid. Is it okay to still use? Because our unique Ascorbic Acid Complex does not contain any water, it is less prone to harboring bacteria. So is important that it not be exposed to water or other liquids. Store any excess product in a dry, cool, environment.

Q:My pump stopped working halfway into using it. It is not very common, but occasionally the pump may need to be primed (see directions below). If you have primed the pump but it’s still not working, you can contact us at www.GrandDesignSkinCare.com. Directions: With the cap on, tap the bottle with firm pressure (cap side up) into the palm of your hand. Tap 3-5 times. This can help to prime the pump for dispensing. Do not shake.

Grand Design Brand Overview:

Q: Can I use my products after the expiration date? Our “best buy use” date is a guideline to guarantee you have the most effective product possible. Using it within the “best by use date” also guarantees that you are using enough product for optimal results. We cannot guarantee that products used after this date will be as effective.

Q: Are your products tested on animals? No. None of our products are tested on animals. We also only source our ingredients from companies that do not test on animals.

Q: Do you have travel size containers? We currently do not offer travel size containers. However, we are always looking for ways to improve and add to our line. Please check our website for updated products and sizes @www.GrandDesignSkinCare.com.

Q: Are your products Gluten Free? Yes. Each of our products are gluten free. But because allergies and sensitivities vary, we always suggest starting with a test patch.

Q: Are your products Lactose Free? Yes. Each of our products are lactose free. But because allergies and sensitivities vary, we always suggest starting with a test patch.

Q: Do your products contain Sulfates? No. Each of our products are sulfate free. We formulate each of our products with the best and most safe ingredients possible. But because sensitivities vary, we always suggest starting with a test patch.

Q: Do your products contain Parabens? No. Each of our products are paraben free. We formulate each of our products with the best and most safe ingredients possible. But because sensitivities vary, we always suggest starting with a test patch.

Q: Do your products contain Phthalates? No. Each of our products are phthalate free. We formulate each of our products with the best and most safe ingredients possible. But because sensitivities vary, we always suggest starting with a test patch.

Q: Do your products contain fragrance? No. Each of our products are free of synthetic fragrance. We use only high grade essential oils in each of our products. But because sensitivities vary, we always suggest starting with a test patch.

Q: Do your products contain dyes? No. Each of our products are free of synthetic dyes. We formulate each of our products with the best and most safe ingredients possible. But because sensitivities vary, we always suggest starting with a test patch.

Q: Do you offer wholesale pricing? Yes. We do offer wholesale pricing for find out more information for wholesale accounts visit our website @www.GrandDesignSkinCare.com.

Should you have further questions about Grand Design Skin Care product please email us at info@granddesignskincare.com.